As you may know, many people were affected by layoffs at Robot Entertainment, including myself.
I just wanted to take a moment and say "thank you" to all of you. Robot Entertainment and Orcs Must Die will forever be a part of my memory. The conversations I have had with many of you truly show the level of passion you have had for our work.
While I do not know exactly what will be my next road travelled, you can follow me on Twitter at @ShadeGameDev.
You guys are awesome.
On Saturday morning, March 10th, our data center began a scheduled maintenance that occurs once every five years. While an outage was unlikely for us due to failsafes, one of our firewalls did not recover gracefully. Once the firewall was fixed, an issue cropped up with routing to one of our databases. As you can see, it was a bit of a perfect storm of issues for us this weekend and our operations team was working long hours to get things fixed.
On Sunday morning, we were more prepared in case things went bad, which they did. As soon as the data center began maintenance on March 11th, we suffered another outage. Operations knew the steps to take to fix the issue, but it still took a few hours to fix.
Finally, later that afternoon we suffered some connection issues. Again, these were cleared up in a few hours.
We are very sorry for this weekend interruption. We know, as players ourselves, that weekends are a great opportunity to relax and get in some game time and when that is taken away for whatever reason it very demoralizing and we would like to compensate all of our players for this unfortunate event. Compensation will take a bit of time to complete, so please be patient with us once again.
Here’s the breakdown:
Orcs Must Die! Unchained
- All players (including new ones) will receive 9,000 Skulls and a seven (7) day Battle Pass.
Hero Academy 2
- If you had an active Gem Pass, you will be awarded 500 Gems for the days missed.
- All players will receive 3,000 Gold to spend as they like for the two days affected.
Thank you so much for your patience this weekend and to the kind people thanking us for the updates and cheering our operations team on. We are blessed to have such an amazing community of players enjoying the games we make and we hope that you all will continue to enjoy them, even when the unexpected occurs. We will message when the compensation begins on our socials, forums, Steam, Reddits, and in-game where possible.
Some important news to share. Today is my last day at Robot Entertainment. Starting next week I will be off on a new adventure here in Texas, following my love of anime to a totally different role at Funimation.
To steal a phrase, two years is too short a time to spend among such excellent and admirable War Mages. It’s been an absolute pleasure to be the OMDU community manager and I am going to miss you all very much!
But there is some great news to share along with the news of my departure: Nananea is going to be taking over as the community manager here at Robot! I am very excited for her and could not be happier for the community as well. Seriously, you should have seen my face when I heard she was going to be the new CM. She’s going to be awesome.