Update 2.0 Login Issue - "Login Failure"

HarmoniaHarmonia Member, Administrator, Moderator, Robot Entertainment, Featured Developer
edited April 19 in Bugs & Technical Issues
Hey Everyone,

We're aware of a login issue following update 2.0 and are currently investigating the cause. This issue seems to be affecting some former European players. 

Issue:
Cannot log into game

Error Message:
"Login failure. Please verify the email and password are correct"

Current Solution:
1. Disable your antivirus, malware detection, internet security, and firewall programs as they can silently interfere with your connection.
2. If you're running a hardware firewall, make sure it is configured per the specs outlined here: https://support.robotentertainment.com/hc/en-us/articles/203597585
3. Shut down any secondary programs that may be running in the background.
5. If you're trying to log in via the Steam client, make sure you're letting Steam load completely before attempting to launch Orcs Must Die! Unchained.

If it persists, please follow these steps and contact the support team.
Robot Entertainment | Community Manager
Post edited by Harmonia on

Comments

  • WaTTyWaTTy Member
    Was thinking about purchasing starter pack until I encountered this bug.  Uninstalled from Steam.
  • RudeBoyRaveRudeBoyRave Member, Early Access
    happened to me just now for about 15 mins. now im in. 
  • PiripuriPiripuri Member
    Happend to me yesterday, still can't log in.
  • leave the client up until is says disconnected at the bottom then hit connect.  After it tries, close the client and launch it.  This is how I was able to fix it.
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