PS4 Cannot Play The Game - Downloaded

Hello,

My gf and I both downloaded OMDU on our PS4s. However, whenever we try and launch a level it will say "this area of the game will unlock once downloading is complete". Once what downloading is complete? We already downloaded and installed the game. Why is this error keep popping up? We've restarted the PS4's, restarted the game multiple times, no avail. ANY help would be greatly appreciated.

Comments

  • CzassityCzassity Moderator, Robot Entertainment
    Hello r2yneth, 

    We do apologize you are having difficulties accessing the game! From the sounds of it, an error may have occurred with the download or installation itself. To check if the game installed correctly:

    -From the PS4 home screen, highlight the Application and then select PlayStation Store.
    -Check if the content you are looking for appears here and is marked as installed.
    -Sometimes, content does not download and install automatically. In those cases, the download needs to be triggered manually. To do this go to the PS Store on your console and look for the item you want to install (e.g. Orcs must Die! Unchained). Once you have located the content, click the button Download.
    -If the option displays as downloaded and installed it is possible during the installation connectivity errors occurred and it did not install properly. You may need to uninstall and reinstall the game. 
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