Redemption Code not working.

I bought a pair of Plantronics Gamecome headset which came with the code, but it is not working at all.
I've tried different ways of putting it in and nothing seems to work.
I've tried different ways of putting it in and nothing seems to work.
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If you have another account in our system, that might be what happened as well. If neither of those is it, could you please send me the following information via email (support@robotentertainment.com)
Account name used when code redemption was attempted:
Game Code Used:
When it was redeemed:
Item that is supposed to be rewarded for the code:
Any messages or errors that showed up.