Lost Progress

I just came back to the game after a fairly significant absence and have found that all my progress is completely gone. As annoying as this is, I can understand it due to the way the game has changed since I last played but since I can't find any mention of it I'm not sure if it is an understandable reset of my account due to absence or a change in how the game works, or if its an actual problem that needs resolving so I thought that I would try to find out just to make certain.

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