Compensation for weekend outages, March 10th - 11th.
On Saturday morning, March 10th, our data center began a scheduled maintenance that occurs once every five years. While an outage was unlikely for us due to failsafes, one of our firewalls did not recover gracefully. Once the firewall was fixed, an issue cropped up with routing to one of our databases. As you can see, it was a bit of a perfect storm of issues for us this weekend and our operations team was working long hours to get things fixed.
On Sunday morning, we were more prepared in case things went bad, which they did. As soon as the data center began maintenance on March 11th, we suffered another outage. Operations knew the steps to take to fix the issue, but it still took a few hours to fix.
Finally, later that afternoon we suffered some connection issues. Again, these were cleared up in a few hours.
We are very sorry for this weekend interruption. We know, as players ourselves, that weekends are a great opportunity to relax and get in some game time and when that is taken away for whatever reason it very demoralizing and we would like to compensate all of our players for this unfortunate event. Compensation will take a bit of time to complete, so please be patient with us once again.
Here’s the breakdown:
Orcs Must Die! Unchained
- All players (including new ones) will receive 9,000 Skulls and a seven (7) day Battle Pass.
Hero Academy 2
- If you had an active Gem Pass, you will be awarded 500 Gems for the days missed.
- All players will receive 3,000 Gold to spend as they like for the two days affected.
Thank you so much for your patience this weekend and to the kind people thanking us for the updates and cheering our operations team on. We are blessed to have such an amazing community of players enjoying the games we make and we hope that you all will continue to enjoy them, even when the unexpected occurs. We will message when the compensation begins on our socials, forums, Steam, Reddits, and in-game where possible.
Robot Entertainment | Community Manager | Skull Ninja