Winwin

About

Username
Winwin
Joined
Visits
1,406
Last Active
Roles
Member, Moderator, Robot Entertainment
Points
141
Badges
7

Comments

  • @Scorpvio - I'm glad to hear that you were able to get back in. To clarify, have you needed to verify your installation more than once? @Retromachine - If you leave the game open for very long periods of time (for example, overnight), it is possibl…
  • @OrakMoya,  It looks like you were able to log in and start playing since your post was made.  If you are still experiencing problems logging in, please try the following: 1. Close the game completely. 2. Restart your computer. 3. Log in to Steam…
  • @Doom14 - I've gone ahead and merged your thread to keep things consolidated here. If you're experiencing the same during gameplay, please try the troubleshooting steps I provided @EffingWorms listed here. If those steps don't work, we need to see y…
  • @Rubberduck281263 - No worries at all, your English is great! I checked our system and have not seen a ticket from you yet. When you open the ticket, please make sure to include a link to this forum thread so that we can easily identify the steps …
  • @Olarius - If the game crashes when you're opening a chest, you'll still get the items but you won't get the message telling you what you received.  Please try this: 1. Make sure your video drivers are current. 2. Disable your antivirus and fire…
  • @xcholex - I haven't seen a ticket from you yet. When you send one, please make sure to include a link to this thread so we know the troubleshooting steps you've already attempted and we'll get back to you as quickly as we can!
  • Hey @Coolpwner, I got your email in our system, so I'll be following up with you there!
  • @777Megakirk - It sounds like you may have another controller plugged in to your computer. If you have any secondary input devices plugged in outside of your mouse and keyboard, please try disconnecting them. Alternately, if you're using a mouse wit…
  • @EffingWorms - Thanks for updating us, we're glad to hear things are working properly for you now. Let us know if the issue pops back up.
  • @xcholex - @EffingWorms has some great advice here. Try flushing the config files per that article and, if that doesn't help, try the advanced steps listed in this article. If the issue persists, send us a task list, your log files, and your DxDiag…
  • @EffingWorms - Our team is working on a fix that should go out with the next patch. Thanks for passing this along!
  • @Masato2 @Bleepsy - Both of your accounts currently show that they're verified. If you enter incorrect login information while trying to log in however, there is a bug in our system that will cause the game to ask you to verify again. Try the follo…
  • @Mooncat - Like @Gorkster pointed out, it may be time to reboot if you have left the client up and open for a long period of time. If you're running any programs in the background, please try shutting them down. If your antivirus and firewall are a…
  • @EffingWorms - I'm sorry to hear you're experiencing crashes. Please try the steps listed in our Knowledge Base here. If issues persist after trying those steps, please make sure to submit a ticket with your DxDiag and log files per the steps here a…
  • @Bleepsy - I double-checked your account and verified that you were able to put in your code. If you experience any other issues though, please do not hesitate to let us know by opening a ticket here.
  • @Theetis - Double-check for any programs running in the background, including chat programs or VPN's. Shut them down and try again. If the issue persists after that, please send us a task list, your DxDiag, and your log files.  To create a task li…
  • Hey guys, If you're playing on Steam, and you're still unable to log in after following the steps here, we will need to investigate further. To help us identify the issue, please make a task list, grab your DxDiag and log files, and send them our w…
  • Hey guys, I'm so glad you've been able to log in. It looks like some of the distribution centers around the world took some time to update with our latest patch. Several players have reported that they are now able to access and play the game norm…
  • @Retropolis, @Beliar48 - Are you still unable to log in? If so, please try the troubleshooting steps we have outlined here. If issues persist after that, please open a ticket with us and include your DxDiag and log files per the instructions at the …
  • Hey everyone. Ogres going into rift rush is working as intended, but our team is going to investigate the firelings further. Thanks again for passing this along!