Last Active
Member, Moderator, Robot Entertainment


  • @DaTeddyBear - Our team is looking into this and hopes to have a fix out with one of the next major updates.
  • @EffingWorms @DaTeddyBear - If you experience this multiple times over, let's try making sure nothing is slowing your connection:  1. Disable your antivirus, malware detection, internet security, and firewall programs. These can silently interfere …
  • @Bragdras @FurbuttRequin789 - Thanks for reporting this to us. I've passed details along to our team for further review. 
  • @CremoAcanthis - Video would definitely help with our investigation. If you are able to obtain any, please let us know.
  • Thanks for the details, guys. We'll have QA look into it!
  • @CremoAcanthis - I looked at everything from our end and was unable to find anything unusual. With that said, Gabriella passive ability grants her a 25% duration increase to Unchained. It's possible that you picked up more unchained without noticing…
  • @CremoAcanthis - So that we can better investigate this, could you provide us with more details on the games you played? Do you remember which maps you were on and what times and dates you played those games? Also, did you happen to experience any c…
  • @UnjustlyVicious - We have passed details along to the QA team for review. Thanks so much!
  • @Elkano - Thanks for reporting this to us! We will check it out and send details along to our team.
  • @Zarcos - If you have tried the troubleshooting steps provided above and you are still experiencing issues with the videos on the NA client, please send us your DxDiag and log files per the directions in our Knowledge Base here.
  • @Jojozityjo - Thanks for sharing your feedback with us! This map was recently toned down in our last patch as detailed in the patch notes here. I'll definitely pass your feedback along to the team, but in the meantime recommend joining the ongoing d…
  • @nthorn - Are you running them on the NA or EU client when you experience this? Please try the first steps I listed above and let me know if they help at all.
  • Hey guys! If you're experiencing this exclusively when you switch services, the good news is that it should no longer be an issue once the account migrations have been completed. If you experience any further issues afterwards however, please send…
  • @MetalpowerFR - We have not been receiving reports of video playback issues from anyone on the NA service at this time, so we don't have any further information we can provide at this time. If you experience anymore video problems after the account …
  • @TimeMaster @SeanPoe - I reviewed your reports with the dashboard team and tested the delay differences. The team verified that the tooltip delay for trap parts you are experiencing is set to be slightly longer and is working as intended. Any longer…
  • @TimeMaster - If none of the above troubleshooting steps properly apply to your connection and you can grab video for comparison for us, we would be happy to look into it further.
  • @TimeMaster - Thanks for reporting this to us. The tooltip takes a moment to pop up, but this can be exacerbated by lag and we do not have video of your experience for comparison. Please try the following: 1. Disable your antivirus and firewall. 2…
  • @TimeMaster - Yes, it should be corrected with those other updates.
  • @nPHYN1T3 - A lot of email providers have very strict filters in place to prevent spam. If our emails are getting caught in it, I recommend adding us as a trusted contact. That way, if you ever need help in the future, you'll be sure to receive our …
  • @UnjustlyVicious - Thanks for letting us know! I've passed details along to the team. There is a note regarding this trait in the Known Issues post here, so you can rest assured it will be corrected in a future update.  SixOkay said: * Overac…